Namaste Salesforce — End-to-End Training Curriculum

Version: 1.1 · Scale: 15 phases · 110 sections · ~1,292 lessons
Path model: /training/{section-slug}/{lesson-slug}/

How this maps to Ghost

Your routes.yaml gives /training/ exactly two levels. So:

Rules that keep it working

• The section landing post's slug must equal its public tag's slug. That equality is what nests the lessons and drives prev/next.
• Every lesson's primary tag is the section tag. Nothing else may be primary.
• #training is the collection tag. Without it the lesson falls to the /archive/ catch-all.
• Never put the word training in a section or lesson slug — it is already in the path.
• No numbers in slugs. Order lives in the tag's post order, not the URL.

Naming convention used below

• Section title: 1–3 words ("Apex", "User Provisioning", "CRM Analytics").
• Lesson title: short human phrase ("Variables", "How to Create a User").
• Lesson slug: the sentence a person types into Google.

Every section also ships (not listed per-section to save space, but mandatory per your instructions):

• {section}/glossary/ — every term this section introduced
• {section}/{topic}-interview-questions/ — always the last lesson
  Add ~2 lessons per section for these; the ~1,060 count below excludes them.

PHASE 0 — BEFORE SALESFORCE

The reader knows nothing about business, software or careers. Salesforce is not mentioned until S16. Every term used later in the curriculum is born here, in the order a human brain needs it.

S01 · Business Basics

/training/business-basics/ — what a company actually is, before any software exists.

1. What Is a Business? · what-is-a-business — a business solves a problem for money.
2. What Is a Product? · what-is-a-product-in-business — a thing you sell, physical or not.
3. What Is a Service? · product-vs-service-difference — selling time and skill instead of a thing.
4. What Is a Customer? · what-is-a-customer — the person who pays, and why they leave.
5. What Is Value? · what-is-value-in-business — why anyone pays more than it cost to make.
6. What Is a Market? · what-is-a-market-in-business — all the people who might buy.
7. What Is Competition? · what-is-competition-in-business — the other answer to the same problem.
8. Departments in a Company · departments-in-a-company — sales, service, marketing, finance, HR, ops.
9. Who Owns a Company? · founder-owner-shareholder-explained — founder, owner, shareholder, board.
10. Small Business vs Enterprise · smb-vs-mid-market-vs-enterprise — why company size changes everything.
11. B2B vs B2C · b2b-vs-b2c-difference — selling to a company vs a person.
12. What Is a Deal? · what-is-a-deal-in-business — how money is agreed before it is paid.
13. Why Companies Buy Software · why-companies-buy-software — the cost of doing it manually.

S02 · Money in a Business

/training/business-money/ — the numbers every company watches, and the words for them.

1. Revenue · what-is-revenue — money coming in from sales.
2. Cost · fixed-cost-vs-variable-cost — fixed, variable, and the difference.
3. Profit and Margin · what-is-profit-margin — what's left, as a number and a percentage.
4. Cash vs Profit · cash-flow-vs-profit-difference — profitable companies that go bankrupt.
5. Pricing · how-businesses-set-prices — cost-plus, value-based, competitor-based.
6. Discounts · why-businesses-give-discounts — and what they cost.
7. Unit Economics · what-is-unit-economics — does one sale make money?
8. Budget · what-is-a-business-budget — planned spending, and why it's a fight.
9. The Fiscal Year · what-is-a-fiscal-year — the company's year is not the calendar year.
10. Quarters and Month-End · what-is-a-quarter-in-business — Q1–Q4 and why quarter-end is madness.
11. Bookings, Revenue, Cash · bookings-vs-revenue-vs-cash — three moments, three numbers.
12. Recurring Revenue · one-time-vs-recurring-revenue — why subscriptions changed everything.
13. Growth and Targets · what-is-a-revenue-target — the number handed down from the top.

S03 · Trade Before Computers

/training/before-computers/ — how business actually ran on paper.

1. Barter and the First Ledgers · history-of-business-record-keeping — clay tablets to ledger books.
2. The Merchant's Book · what-is-a-ledger — one book, every customer, every debt.
3. Double-Entry Bookkeeping · double-entry-bookkeeping-explained — the 500-year-old error check.
4. The Order Book · what-was-an-order-book — orders written by hand, in sequence.
5. Invoices and Receipts · invoice-vs-receipt-difference — the two pieces of paper in every sale.
6. The Filing Cabinet · filing-cabinets-and-business-records — alphabetical, by customer, by year.
7. Index Cards · index-cards-customer-records — one customer, one card.
8. The Rolodex · rolodex-problem-customer-data — contacts that walked out with the salesman.
9. Typewriters and Carbon Copies · carbon-copy-cc-origin — where "CC" comes from.
10. The Salesman's Diary · salesman-diary-before-crm — appointments, calls, promises.
11. The Travelling Salesman · travelling-salesman-territory — a territory, a car, a trunk of samples.
12. Catalogues and Mail Order · mail-order-catalogue-history — selling at a distance, before the web.
13. Ledger Clerks and Bookkeepers · what-did-a-ledger-clerk-do — the human database.
14. What Broke on Paper · problems-with-paper-record-keeping — fire, loss, one copy, no search.

S04 · Communication Before Email

/training/before-email/ — how people talked to customers, and what each method lost.

1. Letters and the Post · business-letters-history — days to reply, formal by necessity.
2. The Telegraph · telegraph-in-business-history — the first fast message, paid by the word.
3. The Telephone · telephone-changed-sales — the cold call is born.
4. Switchboards and Receptionists · what-was-a-switchboard — the human router.
5. Telex and Fax · fax-machine-in-business — documents at a distance.
6. The Internal Memo · what-is-a-memo — company communication before email.
7. Pagers and Answering Machines · answering-machine-and-pager-era — missed calls, missed deals.
8. Meetings and Minutes · meeting-minutes-explained — the record of what was decided.
9. Phone Logs · call-log-before-crm — who called whom, written by hand.
10. The Cost of a Lost Message · communication-gaps-lost-customers — why nothing was joined up.
11. The Business Card · business-card-history-and-purpose — still the first record of a lead.

S05 · Computers Arrive

/training/computers-arrive/ — the machines, the words, and what changed.

1. What Is a Computer, Plainly · what-is-a-computer-for-beginners — input, processing, storage, output.
2. Mainframes · what-was-a-mainframe — one giant machine, many terminals.
3. The Personal Computer · personal-computer-in-business-history — a computer on every desk.
4. What Is Software? · what-is-software — instructions the machine follows.
5. What Is an Application? · what-is-an-application-software — software for one job.
6. What Is an Operating System? · what-is-an-operating-system — the software under the software.
7. What Is a File? · what-is-a-file-in-computing — the digital piece of paper.
8. The First Spreadsheet · history-of-the-spreadsheet — VisiCalc, Lotus, Excel.
9. What Is a Database? · what-is-a-database-for-beginners — filing cabinet, but searchable.
10. What Is a Server? · what-is-a-server — a computer that serves other computers.
11. Networks and the LAN · what-is-a-computer-network — machines that share.
12. Client and Server · client-server-model-explained — who asks, who answers.
13. Logins and Passwords · what-is-a-user-login — the first idea of identity.
14. Installing Software · what-does-installing-software-mean — the CD, the licence key, the IT team.

S06 · The Internet and Email

/training/internet-basics/ — the plumbing everything now runs on.

1. What Is the Internet? · what-is-the-internet-simple-explanation — networks of networks.
2. What Is the Web? · internet-vs-world-wide-web — pages on top of the internet.
3. What Is a Browser? · what-is-a-web-browser — the window to the web.
4. What Is a URL? · what-is-a-url — an address, read left to right.
5. What Is a Website? · what-is-a-website — pages, forms, and a company's front door.
6. What Is a Web Form? · what-is-a-web-form — the "Contact us" box, and where it goes.
7. Email Arrives · history-of-email-in-business — instant, free, and everywhere.
8. How Email Works · how-does-email-work — address, server, inbox.
9. CC, BCC and Reply All · cc-vs-bcc-explained — the etiquette and the accidents.
10. Email as a Filing System · why-email-is-not-a-crm — the thread nobody else can see.
11. Instant Messaging · instant-messaging-in-business — from MSN to Slack.
12. Video Calls · video-calls-changed-sales — the demo without travel.
13. The Smartphone · smartphone-changed-business — the office in a pocket.
14. Uptime, Downtime, Outages · what-is-uptime-and-downtime — the words for "it's not working".

S07 · Data Basics

/training/data-basics/ — the vocabulary of stored information, before any product.

1. What Is Data? · what-is-data-simple-explanation — facts, written down.
2. What Is a Record? · what-is-a-record-in-data — one thing in the world, one row.
3. What Is a Field? · what-is-a-field-in-data — one fact about that thing.
4. What Is a Table? · what-is-a-table-in-a-database — many records of the same kind.
5. What Is a Unique ID? · what-is-a-unique-identifier — why names aren't enough.
6. Relationships Between Tables · related-data-explained — a customer with many orders.
7. Structured vs Unstructured · structured-vs-unstructured-data — a table vs an email.
8. Duplicates · what-are-duplicate-records — two rows, one person, ruined reports.
9. Data History · why-audit-trail-matters — who changed the amount, and when.
10. Reports · what-is-a-report-in-business — a question asked of a table.
11. Backups · what-is-a-data-backup — the copy you hope you never need.
12. Data Quality · what-is-data-quality — complete, correct, current, consistent.

S08 · Go-to-Market Basics

/training/go-to-market/ — how a company decides who to sell to, and how.

1. What Is Go-to-Market? · what-is-go-to-market-strategy — the plan from product to customer.
2. Segments · what-is-market-segmentation — cutting the market into groups.
3. Ideal Customer Profile · what-is-an-ideal-customer-profile — the company you sell to best.
4. Buyer Personas · what-is-a-buyer-persona — the person inside that company.
5. TAM, SAM, SOM · tam-sam-som-explained — sizing the market honestly.
6. Positioning · what-is-positioning-in-marketing — the sentence that says why you.
7. Value Proposition · what-is-a-value-proposition — the promise, in the customer's words.
8. Pricing Models · saas-pricing-models-explained — per seat, per usage, tiered, freemium.
9. Sales Channels · what-is-a-sales-channel — direct, partner, reseller, marketplace.
10. Inside Sales vs Field Sales · inside-sales-vs-field-sales — phone and screen vs travel.
11. Product-Led vs Sales-Led · product-led-vs-sales-led-growth — who does the convincing.
12. The Buyer's Journey · what-is-the-buyer-journey — awareness, consideration, decision.
13. The Funnel · what-is-a-sales-and-marketing-funnel — many at the top, few at the bottom.
14. Launches · what-is-a-product-launch — the moment GTM becomes real.
15. GTM Vocabulary · go-to-market-terms-glossary — every term above, in one place.

S09 · How Selling Works

/training/sales-basics/ — the sales process, step by step, through Aarti's week.

1. What Do Salespeople Do? · what-do-salespeople-do — the day, not the stereotype.
2. Prospecting · what-is-prospecting-in-sales — finding people who might buy.
3. Cold vs Warm · cold-lead-vs-warm-lead — where interest comes from.
4. Lead, Prospect, Customer · lead-vs-prospect-vs-customer — the three names for one person.
5. MQL and SQL · mql-vs-sql-difference — marketing-qualified vs sales-qualified.
6. The First Call · what-is-a-discovery-call — listening, not pitching.
7. Qualification · what-is-sales-qualification — is this worth pursuing?
8. BANT · bant-sales-qualification-explained — budget, authority, need, timing.
9. MEDDIC and Others · meddic-sales-methodology-explained — the enterprise checklists.
10. Decision Makers and Influencers · decision-maker-vs-influencer-in-sales — who actually says yes.
11. The Demo · what-is-a-sales-demo — showing the product, badly and well.
12. The Proposal · what-is-a-sales-proposal — the written offer.
13. Negotiation · sales-negotiation-basics — price, terms, and holding the line.
14. Objections · sales-objection-handling-examples — "too expensive" and what it means.
15. Closing · what-does-closing-a-deal-mean — closed-won and closed-lost.
16. Why Deals Are Lost · why-sales-deals-are-lost — the honest list.
17. The Handoff · sales-to-delivery-handoff — from the seller to whoever delivers.
18. The Sales Cycle · what-is-a-sales-cycle — first contact to signature, measured.

S10 · Sales Metrics and Money

/training/sales-metrics/ — the numbers reps are measured on.

1. Pipeline · what-is-a-sales-pipeline — deals in stages, like a queue.
2. Stages · what-are-sales-stages — the steps every deal passes through.
3. Quota · what-is-a-sales-quota — the number that rules a rep's life.
4. OTE, Base and Commission · ote-base-and-commission-explained — how reps are paid.
5. Accelerators and SPIFFs · sales-accelerators-and-spiffs — extra money for extra deals.
6. Win Rate · what-is-win-rate-in-sales — closed-won divided by everything.
7. Deal Size · average-deal-size-explained — and why big deals distort it.
8. ACV, ARR and MRR · acv-arr-mrr-explained — the subscription numbers.
9. TCV and Bookings · tcv-vs-acv-difference — the whole contract vs one year.
10. Sales Cycle Length · sales-cycle-length-metric — days from open to close.
11. Sales Velocity · sales-velocity-formula — the four numbers multiplied.
12. Pipeline Coverage · pipeline-coverage-ratio — 3x, and why.
13. Forecasting · what-is-sales-forecasting — guessing next quarter responsibly.
14. Churn · what-is-customer-churn — customers who leave.
15. Upsell, Cross-Sell, Renewal · upsell-vs-cross-sell-vs-renewal — growing an existing customer.
16. Land and Expand · land-and-expand-strategy — small first deal, big account later.
17. CAC and LTV · cac-and-ltv-explained — cost to win vs value over time.

S11 · Sales Roles and Teams

/training/sales-roles/ — who does what, and who reports to whom.

1. SDR and BDR · what-is-an-sdr-in-sales — the first conversation.
2. Account Executive · what-is-an-account-executive — the closer.
3. Account Manager · account-manager-vs-account-executive — after the sale.
4. Customer Success Manager · what-is-a-customer-success-manager — keeping them.
5. Sales Engineer · what-is-a-sales-engineer — the technical voice in the deal.
6. Sales Manager and VP · sales-manager-responsibilities — the ones who forecast.
7. Sales Operations and RevOps · what-is-sales-operations — the people who run the CRM.
8. Partner and Channel Managers · what-is-a-channel-manager — selling through others.
9. Territories · what-is-a-sales-territory — who owns which accounts.
10. Named Accounts · named-accounts-explained — the big ones with one owner.
11. The Pod and the Team · sales-team-structure-examples — how a sales org is drawn.
12. The Weekly Pipeline Review · pipeline-review-meeting-explained — the meeting CRM exists for.

S12 · Marketing Basics

/training/marketing-basics/ — creating demand, and the words for it.

1. What Is Marketing? · what-is-marketing-in-business — creating demand, not selling.
2. The 4 Ps · 4-ps-of-marketing-explained — product, price, place, promotion.
3. Brand · what-is-a-brand — what people think when they hear the name.
4. Awareness and Demand Generation · what-is-demand-generation — being known, then wanted.
5. Inbound vs Outbound · inbound-vs-outbound-marketing — they come to you vs you go to them.
6. Campaigns · what-is-a-marketing-campaign — one effort, one budget, one result.
7. Channels · marketing-channels-explained — email, search, social, events, ads.
8. Content Marketing · what-is-content-marketing — teaching as a way of selling.
9. Events and Webinars · webinar-marketing-basics — the room, physical or virtual.
10. Lead Generation · what-is-lead-generation — where names come from.
11. Lead Capture and Forms · lead-capture-form-explained — the trade: content for contact.
12. Nurturing · what-is-lead-nurturing — not ready yet, stay in touch.
13. Conversion Rate · what-is-conversion-rate — the percentage that moved.
14. Cost per Lead · cost-per-lead-explained — what a name costs.
15. Attribution · what-is-marketing-attribution — which campaign gets the credit.
16. The Marketing–Sales Handoff · sales-service-marketing-handoff — the handoff where data dies.
17. The Marketing–Sales SLA · marketing-and-sales-sla — promises between departments.

S13 · Customer Service Basics

/training/service-basics/ — what happens after the sale.

1. Support, Service and Success · customer-support-vs-customer-success — three words, three jobs.
2. What Is Customer Support? · what-is-customer-support — Sneha's inbox at 9am.
3. What Is a Ticket? · what-is-a-support-ticket — one problem, one record, one owner.
4. Support Channels · customer-support-channels — phone, email, chat, self-service.
5. The Queue · what-is-a-support-queue — waiting work, in order.
6. First Response and Resolution Time · first-response-time-vs-resolution-time — the two clocks.
7. SLA in Plain English · what-is-an-sla — the promise you make about time.
8. Priority and Severity · ticket-priority-vs-severity — urgent vs important.
9. Escalation · what-is-escalation-in-customer-service — when tier one can't fix it.
10. Tiers L1, L2, L3 · support-tiers-explained — who handles what.
11. Knowledge Base · what-is-a-knowledge-base — write it once, answer forever.
12. Self-Service · what-is-customer-self-service — the help centre and its economics.
13. CSAT · what-is-csat — the smiley face after the chat.
14. NPS · what-is-net-promoter-score — would you recommend us?
15. Churn and Retention · customer-retention-basics — why service is a revenue job.
16. Onboarding · what-is-customer-onboarding — the first 30 days decide the renewal.

S14 · Contracts and Paperwork

/training/business-paperwork/ — the documents money travels on.

1. The Quote · what-is-a-quote-in-business — the price, in writing.
2. The Proposal · proposal-vs-quote-difference — the price plus the argument.
3. Purchase Order · what-is-a-purchase-order — the buyer's official yes.
4. Contracts, MSA and SOW · msa-vs-sow-explained — the master agreement and the work.
5. Terms and Conditions · payment-terms-explained — net 30, net 60, upfront.
6. The Invoice · what-is-an-invoice — please pay, by this date.
7. Payment and Receipt · payment-and-receipt-basics — the money arrives, the proof goes out.
8. DSO · days-sales-outstanding-explained — how long customers take to pay.
9. Renewals and Auto-Renewal · contract-renewal-basics — the quiet second sale.
10. Cancellation and Refunds · cancellation-and-refund-process — when it goes wrong.
11. Approvals · why-businesses-need-approval-processes — who signs off on a discount.
12. Compliance and Audits · business-compliance-basics — why records must be kept.

S15 · The Spreadsheet Era

/training/spreadsheet-era/ — how everyone did CRM work in Excel, and why it broke.

1. Customer Tracking in Excel · customer-tracking-in-spreadsheets — Priya's Deals_FINAL_v7.xlsx.
2. The Version Problem · spreadsheet-version-control-problem — final, final2, FINAL-FINAL.
3. The Shared Drive Disaster · shared-drive-customer-data-problems — five copies, five truths.
4. No Permissions · spreadsheet-security-problem — everyone sees everything, or nothing.
5. No History · spreadsheets-have-no-audit-trail — who deleted row 40?
6. Formulas That Break · spreadsheet-formula-errors-business — one dragged cell, one wrong forecast.
7. The Reporting Nightmare · building-reports-from-spreadsheets — pivot tables at midnight.
8. Handoffs by Email Attachment · email-attachments-as-workflow — the file that never came back.
9. Access Databases and Homegrown Tools · homegrown-crm-tools-problems — the intern's app that ran the company.
10. The Breaking Point · when-a-company-outgrows-spreadsheets — the signals.
11. What Was Actually Needed · what-businesses-needed-before-crm — the requirement list CRM answered.

S16 · What Is CRM

/training/what-is-crm/ — the idea itself, before any vendor.

1. What Is CRM? · what-is-crm — customer relationship management, defined without jargon.
2. CRM Is a Habit, Not a Tool · crm-is-a-process-not-software — why buying it isn't enough.
3. The Single Source of Truth · single-source-of-truth-crm — one record everyone trusts.
4. What a CRM Stores · what-data-does-a-crm-store — people, companies, deals, activity.
5. Sales, Service, Marketing in One · crm-for-sales-service-marketing — the same customer, three teams.
6. Operational vs Analytical CRM · operational-vs-analytical-crm — doing the work vs studying it.
7. Who Uses a CRM · who-uses-a-crm-in-a-company — reps, agents, marketers, managers, finance.
8. What CRM Costs You · crm-implementation-cost-reality — licences, people, time, adoption.
9. Why CRM Projects Fail · why-crm-projects-fail — nobody enters data. That's it.
10. CRM vs ERP vs Marketing Tools · crm-vs-erp-difference — where the boundaries sit.
11. The CRM Market · crm-vendors-overview — Salesforce, HubSpot, Dynamics, Zoho — named, not compared yet.

S17 · Meet Namaste Salesforce

/training/namaste-salesforce/ — the company you will work in for a thousand lessons.

1. The Company · namaste-salesforce-example-company — what it sells, to whom, and how.
2. The People · namaste-salesforce-cast — Arjun, Priya, Aarti, Vikram, Rahul, Sneha, Meera, Kavita.
3. The Customers · namaste-salesforce-customers — Karan the learner, Himalaya Tech the client.
4. How It Sells · namaste-salesforce-sales-process — individuals via web, companies via Vikram.
5. How It Delivers · namaste-salesforce-delivery-model — cohorts, instructors, schedules.
6. How It Supports · namaste-salesforce-support-process — vouchers, refunds, access problems.
7. How It Markets · namaste-salesforce-marketing — webinars, YouTube, scholarships.
8. What's Broken Today · namaste-salesforce-problems-before-crm — the spreadsheet, the inbox, the diary.
9. The Decision · why-namaste-salesforce-chose-a-crm — Arjun's question: "why is revenue flat?"

PHASE 1 — HISTORY AND ECOSYSTEM

S18 · CRM History

/training/crm-history/ — the software that came before, and the pain it left behind.

1. The First CRM Systems · history-of-crm-software — contact managers of the 1980s.
2. Siebel and the Enterprise Era · siebel-crm-history — the giant Salesforce was built against.
3. On-Premise Software · what-is-on-premise-software — your data in your building.
4. Why On-Premise Hurt · problems-with-on-premise-software — servers, consultants, 18-month projects.
5. The Upgrade Nightmare · software-upgrade-problem-explained — why nobody upgraded.
6. Licences You Couldn't Return · perpetual-software-licence-problem — paying upfront for shelfware.
7. The Gap in the Market · why-cloud-crm-was-inevitable — what was left unsolved.

S19 · Cloud Computing

/training/cloud-computing/ — the shift that made Salesforce possible.

1. What Is Cloud Computing? · what-is-cloud-computing — someone else's computer, explained honestly.
2. SaaS, PaaS, IaaS · saas-paas-iaas-difference — three layers, one pizza analogy.
3. What Is Multi-Tenancy? · what-is-multi-tenant-architecture — one apartment block, many flats.
4. Subscription Pricing · saas-subscription-model-explained — renting instead of buying.
5. Why the Browser Won · why-browser-based-software-won — no installation, no IT ticket.
6. Is the Cloud Safe? · is-cloud-software-secure — the objection every CIO raised.
7. Cloud Concerns That Were Real · cloud-computing-disadvantages — outages, lock-in, data residency.

S20 · The Salesforce Story

/training/salesforce-story/ — how one company reshaped business software.

1. How Salesforce Started · history-of-salesforce — 1999, an apartment, four people.
2. The "No Software" Idea · salesforce-no-software-meaning — the slogan and the strategy.
3. The First Product · first-salesforce-product — what it could actually do in 2000.
4. The AppExchange Moment · why-appexchange-was-created — an app store for business software.
5. Force.com and the Platform Turn · what-was-force-com — from product to platform.
6. Three Releases a Year · salesforce-release-cycle-explained — why your org changes by itself.
7. The Acquisitions · salesforce-acquisitions-explained — how the product family grew.
8. Why Salesforce Won · why-salesforce-became-market-leader — distribution, ecosystem, timing.
9. The Honest Criticisms · salesforce-criticism-and-limitations — cost, complexity, lock-in.

S21 · The Ecosystem

/training/ecosystem/ — the world you are trying to get a job in.

1. What Is the Salesforce Ecosystem? · what-is-salesforce-ecosystem — customers, partners, freelancers.
2. Customers vs Partners vs ISVs · salesforce-partner-types-explained — who employs whom.
3. Consulting Partners · what-is-a-salesforce-consulting-partner — the biggest employer of freshers.
4. The Clouds, Mapped · salesforce-clouds-explained — Sales, Service, Marketing, and the rest.
5. Trailhead and Trailblazers · what-is-trailhead — what it is good for, what it isn't.
6. Community and User Groups · salesforce-community-explained — where help actually comes from.
7. Dreamforce and Events · what-is-dreamforce — why events matter for hiring.
8. Myths About the Ecosystem · salesforce-career-myths — the six-month-to-20-LPA lie.

S22 · Certifications

/training/certifications/ — the map, and their real weight.

1. What Is a Salesforce Certification? · what-is-a-salesforce-certification — an exam, not a job offer.
2. The Certification Map · salesforce-certification-path — how the tracks branch.
3. Administrator Certification · salesforce-admin-certification-guide — scope, cost, difficulty.
4. Platform App Builder · platform-app-builder-certification — the declarative build exam.
5. Developer Certifications · salesforce-developer-certification-path — PD1 through architect.
6. Consultant Certifications · salesforce-consultant-certifications — Sales, Service, and beyond.
7. How to Actually Study · how-to-prepare-for-salesforce-exam — a method, not a dump site.
8. Do Certifications Get Jobs? · do-salesforce-certifications-help-get-jobs — the honest answer.
9. Maintenance and Expiry · salesforce-certification-maintenance — keeping them alive.

S23 · Roles and Career Paths

/training/roles/ — who does what, before you pick.

1. The Roles, Listed · salesforce-job-roles-explained — the whole board at once.
2. What an Admin Does · what-does-a-salesforce-admin-do — Rahul's Tuesday.
3. What a Developer Does · what-does-a-salesforce-developer-do — when code is the only answer.
4. What a Consultant Does · what-does-a-salesforce-consultant-do — listening, mostly.
5. What a Business Analyst Does · salesforce-business-analyst-role — turning talk into requirements.
6. What an Architect Does · what-does-a-salesforce-architect-do — the decisions nobody can undo.
7. Admin vs Developer · salesforce-admin-vs-developer — the comparison everyone searches.
8. Which Role Suits You? · how-to-choose-salesforce-career-path — a decision, deferred to Phase 16.

PHASE 2 — YOUR FIRST LOOK

S24 · Developer Org

/training/developer-org/ — getting a free, permanent Salesforce org of your own.

1. What Is a Salesforce Org? · what-is-a-salesforce-org — your own copy of the platform.
2. Free Developer Edition · how-to-create-a-salesforce-developer-org — sign-up, step by step.
3. Developer Org Limits · developer-edition-limits — what the free org can't do.
4. Your Username Is an Email · salesforce-username-vs-email — the confusion that starts on day one.
5. Logging In and Recovering Access · salesforce-login-and-password-reset — before you lock yourself out.
6. Trailhead Playground vs Dev Org · trailhead-playground-vs-developer-org — which to use, when.
7. Keeping Your Org Alive · keep-developer-org-from-expiring — the login you must not skip.

S25 · Navigation

/training/navigation/ — reading the screen without fear.

1. Lightning vs Classic · lightning-vs-classic-difference — why two interfaces exist.
2. The App Launcher · what-is-the-app-launcher — the grid of nine dots.
3. What Is an App? · what-is-an-app-in-salesforce — a set of tabs, nothing more.
4. Tabs and Objects · what-is-a-tab-in-salesforce — the door to a table.
5. Reading a List View · what-is-a-list-view — rows of records, filtered.
6. Creating Your Own List View · how-to-create-a-list-view — filter, columns, sharing.
7. The Record Page · salesforce-record-page-explained — highlights, details, related, activity.
8. Global Search · how-salesforce-search-works — and why it misses things.
9. Personal Settings · salesforce-personal-settings — your language, locale, display density.
10. Notifications and the Bell · salesforce-notifications-explained — what interrupts you.

S26 · Records and Fields, First Contact

/training/records/ — the four words the rest of the course rests on.

1. What Is a Record? · what-is-a-record-in-salesforce — one row, one thing in the real world.
2. What Is a Field? · what-is-a-field-in-salesforce — one fact about that thing.
3. Creating Your First Record · how-to-create-a-record-in-salesforce — Karan Gupta becomes a Lead.
4. Editing and Inline Edit · how-to-edit-a-record-in-salesforce — the pencil and the pitfalls.
5. Deleting and the Recycle Bin · salesforce-recycle-bin-explained — 15 days of mercy.
6. Record Ownership · what-is-record-owner-in-salesforce — the field that controls who sees it.
7. The Record ID · what-is-a-salesforce-record-id — 15 vs 18 characters, explained.
8. Related Lists · what-is-a-related-list — the children hanging off a record.
9. Chatter on a Record · what-is-chatter-in-salesforce — conversation attached to data.
10. Activity Timeline · salesforce-activity-timeline-explained — what happened, in order.

S27 · Setup

/training/setup/ — the admin's back room.

1. What Is Setup? · what-is-setup-in-salesforce — the control panel, toured.
2. The Quick Find Box · salesforce-setup-quick-find — the only navigation you need.
3. Object Manager · what-is-object-manager — where objects are edited.
4. Company Information · salesforce-company-information-page — licences, fiscal year, org ID.
5. Business Hours and Holidays · salesforce-business-hours-setup — time that SLAs obey.
6. Fiscal Year Settings · salesforce-fiscal-year-settings — the setting you can barely undo.
7. Setup Audit Trail · salesforce-setup-audit-trail — who changed what in Setup.
8. Release Updates · salesforce-release-updates-explained — changes Salesforce forces on you.

S28 · User Provisioning

/training/user-provisioning/ — creating and controlling the people in the org.

1. What Is a User? · what-is-a-user-in-salesforce — a licence, a person, a login.
2. How to Create a User · how-to-create-user-in-salesforce — the field-by-field walkthrough.
3. Required User Fields · salesforce-user-required-fields — alias, nickname, role, profile.
4. User Licences Explained · salesforce-user-licence-types — Salesforce, Platform, Community.
5. Deactivating vs Deleting · deactivate-user-in-salesforce — why users are never deleted.
6. Freezing a User · how-to-freeze-a-user-in-salesforce — the emergency stop.
7. Resetting Passwords · reset-user-password-in-salesforce — and forcing a change.
8. Login As Another User · login-as-another-user-salesforce — the debugging superpower.
9. Bulk User Creation · bulk-create-users-in-salesforce — a cohort of 40 new joiners.
10. Login Hours and IP Ranges · salesforce-login-hours-and-ip-restrictions — locking down access.
11. The Joiner-Mover-Leaver Process · user-onboarding-offboarding-salesforce — what real companies ask you to build.

PHASE 3 — THE DATA MODEL

S29 · Objects

/training/objects/ — the tables the whole platform is made of.

1. What Is an Object? · what-is-an-object-in-salesforce — a table, and the metaphor's limits.
2. Standard Objects · salesforce-standard-objects-list — what ships in the box, and why.
3. Custom Objects · what-is-a-custom-object — when Namaste needs Course__c.
4. Creating a Custom Object · how-to-create-a-custom-object-in-salesforce — every checkbox explained.
5. API Names and __c · what-does-c-mean-in-salesforce — the suffix you'll type forever.
6. Object Settings · salesforce-object-settings-explained — search, reports, activities, history.
7. The Name Field · salesforce-record-name-field — text vs auto-number.
8. Auto-Number Fields · salesforce-auto-number-field — ENR-{0000} for enrollments.
9. Big Objects and External Objects · big-objects-vs-external-objects — briefly, for awareness.
10. Object Limits · salesforce-custom-object-limits — how many you actually get.

S30 · Fields

/training/fields/ — every data type, and when each is wrong.

1. Field Data Types, Mapped · salesforce-field-types-explained — the full menu.
2. Text, Text Area, Long Text · salesforce-text-field-types — three sizes, three uses.
3. Number, Currency, Percent · salesforce-number-field-types — precision and scale.
4. Date and Date/Time · salesforce-date-vs-datetime — the timezone trap.
5. Checkbox Fields · salesforce-checkbox-field — the field with no "unknown".
6. Picklists · what-is-a-picklist-in-salesforce — controlled vocabulary.
7. Multi-Select Picklists · multi-select-picklist-salesforce — and why reports hate them.
8. Global Value Sets · salesforce-global-picklist-value-set — one list, many objects.
9. Dependent Picklists · dependent-picklist-in-salesforce — country then state.
10. Email, Phone, URL Fields · salesforce-email-phone-url-fields — free validation.
11. Geolocation Fields · salesforce-geolocation-field — distance, and its cost.
12. Creating a Custom Field · how-to-create-a-custom-field-in-salesforce — the wizard, end to end.
13. Changing a Field Type · change-field-type-in-salesforce — what data you lose.
14. Required vs Optional · required-fields-in-salesforce — three places "required" can live.
15. Default Values · salesforce-field-default-value — formulas in defaults.
16. Field History Tracking · salesforce-field-history-tracking — 20 fields, and the limit.
17. Naming Conventions · salesforce-field-naming-conventions — the discipline juniors skip.

S31 · Relationships

/training/relationships/ — how records connect, and the choice you cannot undo.

1. What Is a Relationship? · what-is-a-relationship-in-salesforce — a field that points at a record.
2. Lookup Relationships · what-is-a-lookup-relationship — loose, optional, independent.
3. Master-Detail Relationships · what-is-master-detail-relationship — ownership, sharing, deletion.
4. Lookup vs Master-Detail · lookup-vs-master-detail-relationship — the interview question.
5. Many-to-Many with Junctions · junction-object-in-salesforce — Enrollment__c between learner and cohort.
6. Hierarchical Relationships · hierarchical-relationship-salesforce — User to manager.
7. Self Relationships · self-relationship-in-salesforce — a Course that prerequisites a Course.
8. External Lookups · external-lookup-relationship — pointing outside the org.
9. Converting Lookup to Master-Detail · convert-lookup-to-master-detail — the conditions.
10. Relationship Limits · salesforce-relationship-limits — how deep you can nest.
11. Cascade Delete · cascade-delete-in-salesforce — the data loss nobody warned you about.

S32 · Schema Design

/training/schema-design/ — thinking in models, not screens.

1. What Is a Data Model? · what-is-a-data-model-in-salesforce — the shape before the build.
2. Reading Schema Builder · how-to-use-schema-builder — seeing the whole org at once.
3. The Standard CRM Model · salesforce-standard-data-model — Lead, Account, Contact, Opportunity.
4. Modelling Namaste Salesforce · design-data-model-for-training-business — courses, cohorts, enrollments.
5. When to Add a Custom Object · when-to-create-custom-object-vs-field — the decision rule.
6. Normalisation, Gently · data-normalization-in-salesforce — one fact, one place.
7. Denormalising on Purpose · when-to-denormalize-data-salesforce — for reporting speed.
8. ER Diagrams for Salesforce · how-to-draw-salesforce-er-diagram — what to hand a client.
9. Common Modelling Mistakes · salesforce-data-model-mistakes — the five that cost rebuilds.

S33 · Record Types and Picklist Behaviour

/training/record-types/ — one object behaving as several.

1. What Is a Record Type? · what-is-a-record-type-in-salesforce — different flavours of one object.
2. Creating a Record Type · how-to-create-a-record-type — the wizard and the assignment.
3. Record Types and Picklists · record-type-picklist-values — trimming the list per type.
4. Record Types and Page Layouts · record-type-page-layout-assignment — the profile grid.
5. Business Processes · salesforce-sales-process-record-type — stages per record type.
6. When Not to Use Record Types · when-not-to-use-record-types — the over-use pattern.
7. Record Type in Formulas and Code · reference-record-type-in-formula — by name, never by ID.

S34 · Page Layouts and UI

/training/page-layouts/ — what the user actually sees.

1. What Is a Page Layout? · what-is-a-page-layout-in-salesforce — fields, order, sections.
2. Editing a Page Layout · how-to-edit-page-layout-salesforce — the drag-and-drop editor.
3. Required and Read-Only on Layout · page-layout-field-properties — the three-way conflict with FLS.
4. Related Lists on Layouts · customize-related-lists-salesforce — columns and sort order.
5. Compact Layouts · what-is-a-compact-layout — the highlights panel and mobile.
6. Lightning App Builder · what-is-lightning-app-builder — pages assembled from components.
7. Dynamic Forms · what-are-dynamic-forms-in-salesforce — fields with visibility rules.
8. Dynamic Actions · dynamic-actions-in-salesforce — buttons that appear conditionally.
9. Quick Actions · what-is-a-quick-action-in-salesforce — create, update, log a call.
10. Custom Buttons and Links · custom-buttons-and-links-salesforce — the legacy toolkit.
11. Path and Guidance for Success · what-is-path-in-salesforce — coaching inside the record.
12. Building a Custom App · how-to-create-a-lightning-app — tabs, branding, navigation.

S35 · Data Import and Export

/training/data-import/ — getting real data in without breaking it.

1. Ways to Load Data · salesforce-data-import-options — wizard, Data Loader, API.
2. Data Import Wizard · how-to-use-data-import-wizard — 50,000 rows, no install.
3. Installing Data Loader · how-to-install-salesforce-data-loader — Windows, Mac, Java.
4. Insert with Data Loader · data-loader-insert-records — mapping a CSV.
5. Update and Upsert · data-loader-upsert-explained — the external ID that makes it work.
6. External ID Fields · what-is-an-external-id-in-salesforce — matching without record IDs.
7. Delete and Hard Delete · data-loader-delete-vs-hard-delete — skipping the recycle bin.
8. Exporting Data · how-to-export-data-from-salesforce — Data Loader and weekly export.
9. Loading Related Records · load-parent-and-child-records-salesforce — order matters.
10. Common Load Errors · salesforce-data-loader-common-errors — and how to read them.
11. Preparing a CSV · prepare-csv-for-salesforce-import — dates, encoding, blanks.

S36 · Data Quality

/training/data-quality/ — the decay that is the whole curriculum's connective tissue.

1. Why Data Goes Bad · why-crm-data-quality-degrades — reps under quota pressure.
2. Duplicate Rules · what-are-duplicate-rules-in-salesforce — blocking and warning.
3. Matching Rules · salesforce-matching-rules-explained — fuzzy vs exact.
4. Merging Records · how-to-merge-duplicate-records-salesforce — what you lose in a merge.
5. Required Data Strategy · enforcing-data-quality-in-salesforce — layers, not one rule.
6. Measuring Data Quality · how-to-measure-crm-data-quality — a dashboard Priya trusts.
7. Data Cleanup Projects · salesforce-data-cleanup-process — a repeatable method.
8. Storage and Archiving · salesforce-data-storage-limits — when the org gets full.

PHASE 4 — SECURITY AND ACCESS

Taught slowly. This is the topic juniors fake and interviewers probe.

S37 · Security Model Overview

/training/security-model/ — the layers, before any single setting.

1. How Salesforce Security Works · salesforce-security-model-explained — org, object, field, record.
2. The Four Layers · salesforce-security-layers — one diagram you'll redraw in interviews.
3. Who Can See What · how-record-visibility-works-salesforce — the question every client asks.
4. Least Privilege · principle-of-least-privilege-salesforce — start closed, open deliberately.
5. Security Vocabulary · salesforce-security-terms-explained — CRUD, FLS, OWD, sharing.

S38 · Org-Level Security

/training/org-security/ — the front door.

1. Password Policies · salesforce-password-policy-settings — length, expiry, lockout.
2. Two-Factor Authentication · salesforce-multi-factor-authentication — now mandatory.
3. Login IP Ranges · salesforce-login-ip-ranges-explained — profile vs org-wide.
4. Trusted IPs vs Login IPs · trusted-ip-vs-login-ip-range — the difference that confuses everyone.
5. Session Settings · salesforce-session-settings — timeout, clickjack, cookies.
6. Identity Confirmation · salesforce-identity-verification — the code in your email.
7. Single Sign-On, Briefly · what-is-sso-in-salesforce — awareness now, depth in Integration.
8. Health Check · salesforce-security-health-check — the score and what to fix.

S39 · Profiles

/training/profiles/ — the baseline every user carries.

1. What Is a Profile? · what-is-a-profile-in-salesforce — one per user, always.
2. Standard Profiles · salesforce-standard-profiles-list — what ships, and why you clone.
3. Cloning a Profile · how-to-create-a-profile-in-salesforce — the correct starting move.
4. Object Permissions (CRUD) · object-permissions-in-salesforce — create, read, edit, delete.
5. View All and Modify All · view-all-and-modify-all-permissions — the nuclear options.
6. Field-Level Security · field-level-security-in-salesforce — hiding a field properly.
7. Administrative Permissions · salesforce-administrative-permissions — the dangerous checkboxes.
8. Tab and App Visibility · profile-tab-settings-salesforce — default on, off, hidden.
9. Login Hours per Profile · profile-login-hours-salesforce — time-boxing access.
10. Profiles Are Being Retired · future-of-profiles-in-salesforce — the shift to permission sets.

S40 · Permission Sets

/training/permission-sets/ — additive access, done right.

1. What Is a Permission Set? · what-is-a-permission-set-in-salesforce — extra rights, no subtraction.
2. Profile vs Permission Set · profile-vs-permission-set-difference — the classic question.
3. Creating and Assigning · how-to-create-permission-set-salesforce — and bulk assignment.
4. Permission Set Groups · what-is-a-permission-set-group — bundling by job function.
5. Muting Permissions · muting-permission-set-explained — subtracting inside a group.
6. Permission Set Licences · permission-set-license-explained — the paid add-ons.
7. Expiring Assignments · permission-set-expiration-date — temporary access for a project.
8. Designing a Permission Model · permission-set-led-security-model — how modern orgs are built.

S41 · Roles and Hierarchy

/training/role-hierarchy/ — visibility that follows the org chart.

1. What Is a Role? · what-is-a-role-in-salesforce — record access, not permissions.
2. Role vs Profile · role-vs-profile-in-salesforce — the second classic question.
3. The Role Hierarchy · salesforce-role-hierarchy-explained — managers see subordinates' records.
4. Building a Hierarchy · how-to-create-role-hierarchy-salesforce — Namaste's org chart.
5. Grant Access Using Hierarchies · grant-access-using-hierarchies — the checkbox on custom objects.
6. Roles and Reports · role-hierarchy-and-report-visibility — why Priya sees more.
7. When Hierarchy Isn't Enough · role-hierarchy-limitations — the sideways access problem.

S42 · Sharing Model

/training/sharing/ — the hardest topic in the Admin exam.

1. Org-Wide Defaults · what-are-org-wide-defaults — the floor of record access.
2. Private, Read Only, Read/Write · owd-settings-explained — choosing the baseline.
3. Controlled by Parent · controlled-by-parent-salesforce — master-detail's sharing rule.
4. Sharing Rules · what-are-sharing-rules-in-salesforce — opening access sideways.
5. Owner-Based Sharing Rules · owner-based-sharing-rules — by role or public group.
6. Criteria-Based Sharing Rules · criteria-based-sharing-rules-salesforce — by field value.
7. Public Groups · what-is-a-public-group-in-salesforce — reusable collections of users.
8. Queues · what-is-a-queue-in-salesforce — shared ownership of work.
9. Manual Sharing · manual-sharing-in-salesforce — the share button.
10. Apex Managed Sharing · apex-managed-sharing-overview — awareness now, code later.
11. Team Access · account-teams-and-opportunity-teams — teams as a sharing mechanism.
12. Implicit Sharing · implicit-sharing-in-salesforce — the rules nobody configured.
13. Sharing Recalculation · sharing-recalculation-salesforce — why access changes take time.
14. Debugging Record Access · why-cant-a-user-see-a-record — a diagnostic checklist.

S43 · Advanced Access Controls

/training/access-controls/ — the modern extras.

1. Restriction Rules · what-are-restriction-rules-salesforce — subtracting record access.
2. Scoping Rules · what-are-scoping-rules-salesforce — narrowing the default view.
3. Shield Platform Encryption · salesforce-shield-encryption-overview — what it breaks.
4. Event Monitoring · salesforce-event-monitoring-explained — who exported what.
5. Field Audit Trail · salesforce-field-audit-trail — history beyond 18 months.
6. Data Masking in Sandboxes · salesforce-data-mask-explained — protecting real customer data.
7. Compliance and Consent · gdpr-and-salesforce-data-privacy — the fields regulators care about.

PHASE 5 — DECLARATIVE LOGIC AND AUTOMATION

S44 · Formula Fields

/training/formula-fields/ — calculated fields, no code.

1. What Is a Formula Field? · what-is-a-formula-field-in-salesforce — read-only, always current.
2. Creating a Formula Field · how-to-create-a-formula-field — the editor, the return type.
3. Text Formulas · salesforce-text-formula-functions — CONCAT, LEFT, TRIM.
4. Number Formulas · salesforce-number-formulas — ROUND, ABS, division safety.
5. Date Formulas · salesforce-date-formulas-explained — TODAY, days between, ageing.
6. Logical Functions · salesforce-if-and-or-formula — IF, AND, OR, NOT.
7. CASE Statements · case-function-in-salesforce-formula — many branches, one field.
8. Cross-Object Formulas · cross-object-formula-salesforce — reaching up to the parent.
9. Image Formulas · image-formula-field-salesforce — the traffic-light trick.
10. Formula Limits · salesforce-formula-field-limits — characters and compile size.
11. Nulls in Formulas · handling-null-values-in-formulas — BLANKVALUE and the blank trap.
12. Formulas That Won't Save · salesforce-formula-errors-explained — reading the error.

S45 · Roll-Up and Summary Data

/training/roll-up-summary/ — counting children on the parent.

1. What Is a Roll-Up Summary? · what-is-a-roll-up-summary-field — COUNT, SUM, MIN, MAX.
2. Creating One · how-to-create-roll-up-summary-field — requires master-detail.
3. Filtered Roll-Ups · roll-up-summary-with-criteria — counting only won deals.
4. Roll-Ups on Lookups · roll-up-summary-on-lookup-relationship — the workaround options.
5. Roll-Up Limits · roll-up-summary-field-limits — per object, and recalculation.
6. Declarative Roll-Up Tools · declarative-lookup-rollup-summaries — the AppExchange answer.

S46 · Validation Rules

/training/validation-rules/ — stopping bad data at the door.

1. What Is a Validation Rule? · what-is-a-validation-rule-in-salesforce — an error before save.
2. Writing Your First Rule · how-to-create-validation-rule-salesforce — the backwards logic.
3. ISBLANK vs ISNULL · isblank-vs-isnull-salesforce — the one everyone gets wrong.
4. ISCHANGED and PRIORVALUE · ischanged-and-priorvalue-in-validation-rules — reacting to edits.
5. Rules by Profile or Role · bypass-validation-rule-for-profile — the custom permission pattern.
6. Rules on Related Records · validation-rule-using-parent-field — cross-object checks.
7. Error Placement · validation-rule-error-location — top of page vs on the field.
8. Writing Good Error Messages · validation-rule-error-message-best-practice — tell them what to do.
9. When Validation Rules Fight Automation · validation-rules-blocking-flows — the debugging story.
10. Too Many Rules · validation-rule-best-practices — when users start hating you.

S47 · The History of Automation

/training/automation-history/ — the graveyard, honestly explained.

1. Why Automation Exists · why-automate-in-salesforce — Rahul's manual Monday.
2. Workflow Rules · what-were-workflow-rules-in-salesforce — the first tool, now retired.
3. Process Builder · what-was-process-builder — the second, also retired.
4. Why They Were Retired · why-salesforce-retired-workflow-and-process-builder — the consolidation.
5. Migrating to Flow · migrate-workflow-rules-to-flow — the migration tool.
6. The Automation Tools Today · salesforce-automation-tools-comparison — flow, Apex, and the line between.
7. Choosing Declarative vs Code · when-to-use-flow-vs-apex — the decision most interviews test.

S48 · Flow Basics

/training/flow/ — the one automation tool that matters now.

1. What Is a Flow? · what-is-a-flow-in-salesforce — a program you draw.
2. Flow Builder Tour · flow-builder-explained — canvas, toolbox, debug.
3. The Flow Types · types-of-flows-in-salesforce — screen, record-triggered, scheduled, autolaunched.
4. Variables in Flow · flow-variables-explained — text, number, record, collection.
5. Formula Resources · flow-formula-resource — calculating inside a flow.
6. Constants, Choices, Text Templates · flow-resources-explained — the rest of the toolbox.
7. Your First Flow · how-to-create-your-first-flow — greet a new learner.
8. Debugging a Flow · how-to-debug-a-flow-in-salesforce — the debug panel, read properly.
9. Activating and Versioning · flow-versions-and-activation — why your change did nothing.

S49 · Flow Elements

/training/flow-elements/ — every building block.

1. Get Records · flow-get-records-element — querying without SOQL.
2. Create Records · flow-create-records-element — one or many.
3. Update Records · flow-update-records-element — in-place vs by ID.
4. Delete Records · flow-delete-records-element — and its dangers.
5. Assignment · flow-assignment-element — setting variables.
6. Decision · flow-decision-element — branching logic.
7. Loops · flow-loop-element-explained — and why loops break governor limits.
8. Collection Variables · flow-collection-variable-explained — lists, and bulk-safe design.
9. Collection Filter and Sort · flow-collection-filter-and-sort — avoiding loops entirely.
10. Subflows · what-is-a-subflow-in-salesforce — reuse.
11. Custom Errors · flow-custom-error-element — throwing a message like a validation rule.
12. Transform Element · flow-transform-element — mapping data without assignments.

S50 · Screen Flows

/training/screen-flows/ — guided experiences for users.

1. What Is a Screen Flow? · what-is-a-screen-flow — a wizard, no code.
2. Screen Components · flow-screen-components-explained — inputs, display text, sections.
3. Validating Screen Input · flow-screen-input-validation — errors before the next click.
4. Conditional Visibility · flow-component-visibility — showing fields when relevant.
5. Record Fields on Screens · flow-record-field-component — reusing field metadata.
6. Where to Put a Screen Flow · add-screen-flow-to-lightning-page — pages, actions, utility bar.
7. Building an Enrollment Wizard · screen-flow-example-enrollment — end-to-end Namaste build.
8. Screen Flow UX · screen-flow-best-practices — pacing, help text, exits.

S51 · Record-Triggered Flows

/training/record-triggered-flows/ — automation that fires on save.

1. What Is a Record-Triggered Flow? · what-is-a-record-triggered-flow — the workhorse.
2. Before Save vs After Save · before-save-vs-after-save-flow — speed and capability.
3. Entry Conditions · flow-entry-conditions-explained — running only when needed.
4. Created, Updated, Deleted · record-triggered-flow-trigger-types — choosing the event.
5. Scheduled Paths · flow-scheduled-paths-explained — do this in three days.
6. Asynchronous Paths · flow-asynchronous-path — running after the transaction.
7. Related Record Updates · update-related-records-in-flow — parent and child.
8. Recursion in Flows · flow-recursion-and-infinite-loops — the outage you can cause.
9. One Flow Per Object? · one-record-triggered-flow-per-object — the ordering debate.
10. Flow Trigger Order · flow-trigger-order-explained — controlling execution sequence.

S52 · Scheduled and Platform Event Flows

/training/scheduled-flows/ — automation without a user.

1. Scheduled-Triggered Flows · what-is-a-scheduled-flow — nightly jobs, declaratively.
2. Building a Nightly Job · scheduled-flow-example — expiring stale leads.
3. Batch Size and Limits · scheduled-flow-limits — what happens at 250,000 records.
4. Platform Event-Triggered Flows · platform-event-triggered-flow — reacting to events.
5. Autolaunched Flows · what-is-an-autolaunched-flow — called by anything.
6. Calling Flow from Apex · call-flow-from-apex — and Apex from Flow.

S53 · Flow Error Handling and Design

/training/flow-design/ — building flows that survive production.

1. Fault Paths · flow-fault-path-explained — catching failures.
2. Flow Error Emails · flow-error-email-explained — who gets the 3am mail.
3. Bulkification in Flow · flow-bulkification-explained — 200 records at once.
4. Governor Limits in Flow · flow-governor-limits — SOQL and DML inside loops.
5. Naming and Documentation · flow-naming-conventions — descriptions that save the next admin.
6. Testing a Flow · how-to-test-a-flow-before-deploying — debug, sandbox, UAT.
7. Flow Performance · flow-performance-best-practices — slow saves and angry users.
8. Flow Anti-Patterns · flow-mistakes-to-avoid — the ten that cause rework.

S54 · Approvals and Assignment

/training/approvals/ — routing work to humans.

1. What Is an Approval Process? · what-is-an-approval-process-in-salesforce — a request with a decision.
2. Building an Approval Process · how-to-create-approval-process-salesforce — discount approval for Vikram.
3. Entry Criteria and Steps · approval-process-steps-explained — multi-step routing.
4. Approvers and Delegates · approval-process-approvers — manager, queue, related user.
5. Approval Actions · approval-process-actions — initial, final, rejection, recall.
6. Locking Records · record-locking-in-approval-process — and unlocking with Flow.
7. Approvals in Flow · submit-for-approval-from-flow — combining the two.
8. Assignment Rules · what-are-assignment-rules-in-salesforce — lead and case routing.
9. Escalation Rules · case-escalation-rules-explained — time-based handoff.
10. Auto-Response Rules · auto-response-rules-salesforce — the instant acknowledgement.

S55 · Email and Notifications

/training/email-automation/ — talking to people automatically.

1. Email in Salesforce · how-email-works-in-salesforce — send, log, deliverability.
2. Email Templates · salesforce-email-templates-explained — classic, Lightning, HTML.
3. Merge Fields · email-template-merge-fields — personalising safely.
4. Email Alerts · what-is-an-email-alert-in-salesforce — templates plus recipients.
5. Sending Email from Flow · send-email-from-flow — three ways.
6. Organisation-Wide Addresses · organization-wide-email-address — sending as support@.
7. Email Deliverability Settings · salesforce-email-deliverability — why sandbox sends nothing.
8. Custom Notifications · salesforce-custom-notifications — bell and mobile push.
9. Email Limits · salesforce-email-sending-limits — the daily cap.

PHASE 6 — REPORTING AND ANALYTICS

S56 · Reports

/training/reports/ — asking the database questions.

1. What Is a Report? · what-is-a-report-in-salesforce — a saved question.
2. Report Types · what-is-a-report-type-in-salesforce — which objects you can see together.
3. Custom Report Types · how-to-create-custom-report-type — when the standard one won't do.
4. With or Without Related Records · report-type-with-or-without-relationship — the A-with-B trap.
5. Tabular Reports · tabular-report-in-salesforce — the simple list.
6. Summary Reports · summary-report-in-salesforce — grouping rows.
7. Matrix Reports · matrix-report-in-salesforce — rows and columns.
8. Joined Reports · joined-report-in-salesforce — several blocks, one page.
9. Report Filters · salesforce-report-filters-explained — field, logic, scope.
10. Filter Logic · report-filter-logic-and-or — AND, OR, brackets.
11. Cross Filters · cross-filter-in-salesforce-reports — accounts without opportunities.
12. Date Filters and Ranges · salesforce-report-date-filters — relative dates that never go stale.
13. Bucket Fields · what-is-a-bucket-field-in-reports — grouping without a formula field.
14. Row-Level Formulas · row-level-formula-in-salesforce-reports — calculating per row.
15. Summary Formulas · summary-formula-in-salesforce-reports — PARENTGROUPVAL and friends.
16. Charts on Reports · add-chart-to-salesforce-report — bar, line, donut, funnel.
17. Scheduling and Subscribing · subscribe-to-salesforce-report — the Monday morning email.
18. Exporting Reports · export-report-from-salesforce — formatted vs details only.
19. Report Folders and Sharing · salesforce-report-folder-sharing — who sees your report.
20. Historical Trending · salesforce-report-historical-trending — how the pipeline looked last month.
21. Report Limits · salesforce-report-limits — rows, groupings, formulas.

S57 · Dashboards

/training/dashboards/ — the picture managers actually look at.

1. What Is a Dashboard? · what-is-a-dashboard-in-salesforce — components fed by reports.
2. Building a Dashboard · how-to-create-a-dashboard-in-salesforce — Priya's pipeline view.
3. Component Types · salesforce-dashboard-component-types — chart, gauge, metric, table.
4. Running User · dashboard-running-user-explained — the security question in disguise.
5. Dynamic Dashboards · what-is-a-dynamic-dashboard — one dashboard, every viewer's data.
6. Filters on Dashboards · salesforce-dashboard-filters — three filters, many views.
7. Dashboard Subscriptions · subscribe-to-a-dashboard-salesforce — scheduled refresh and email.
8. Dashboards on Home Pages · add-dashboard-to-home-page — where people will see it.
9. Designing a Dashboard · dashboard-design-best-practices — the one that answers a question.
10. Reports and Dashboards in Interviews · salesforce-reporting-interview-scenarios — the scenarios asked.

PHASE 7 — SALES CLOUD, DEEPLY

S58 · Leads

/training/leads/ — the top of the funnel.

1. What Is a Lead? · what-is-a-lead-in-salesforce — an unqualified name.
2. Lead Fields and Status · salesforce-lead-status-explained — the stages before qualification.
3. Where Leads Come From · lead-sources-in-salesforce — web, event, referral, list.
4. Web-to-Lead · what-is-web-to-lead-in-salesforce — the "Talk to us" form.
5. Lead Assignment Rules · lead-assignment-rules-salesforce — routing to Aarti or Vikram.
6. Lead Queues · lead-queue-in-salesforce — the unclaimed pool.
7. Lead Conversion · what-happens-when-you-convert-a-lead — three records from one.
8. Mapping Lead Fields · lead-field-mapping-salesforce — where custom fields go.
9. Converting to an Existing Account · convert-lead-to-existing-account — avoiding duplicates.
10. Lead Scoring · lead-scoring-in-salesforce — formula-based and Einstein.
11. Why Leads Get Ignored · lead-follow-up-process — the speed-to-lead problem.

S59 · Accounts and Contacts

/training/accounts-contacts/ — companies and people.

1. What Is an Account? · what-is-an-account-in-salesforce — Himalaya Tech Pvt Ltd.
2. What Is a Contact? · what-is-a-contact-in-salesforce — Ananya Bose, HR Head.
3. Person Accounts · what-are-person-accounts — B2C, and why they're irreversible.
4. Account Hierarchies · salesforce-account-hierarchy — parent and subsidiary.
5. Contact Roles · contact-roles-in-salesforce — who does what in a deal.
6. Contacts to Multiple Accounts · contact-to-multiple-accounts — consultants and contractors.
7. Account Teams · what-is-an-account-team-in-salesforce — shared ownership.
8. Account Ownership Changes · change-account-owner-salesforce — what moves with it.
9. Duplicate Accounts · prevent-duplicate-accounts-salesforce — the naming standard.

S60 · Opportunities

/training/opportunities/ — the deal, and the money.

1. What Is an Opportunity? · what-is-an-opportunity-in-salesforce — a deal with a date and amount.
2. Opportunity Stages · salesforce-opportunity-stages-explained — the sales process, encoded.
3. Probability and Forecast Category · opportunity-probability-and-forecast-category — how stages roll up.
4. Close Date Discipline · opportunity-close-date-best-practice — the field reps abuse most.
5. Opportunity Products · add-products-to-opportunity — line items and amount.
6. Opportunity Splits · what-are-opportunity-splits — crediting two reps.
7. Opportunity Teams · opportunity-teams-in-salesforce — collaboration and access.
8. Competitors and Loss Reasons · track-competitors-in-salesforce — learning from losses.
9. Opportunity Stage History · opportunity-stage-history-report — how long deals sit.
10. Big Deal Alerts · big-deal-alert-salesforce — notifying leadership.
11. Renewals and Repeat Business · manage-renewals-in-salesforce — the corporate training re-order.

S61 · Products and Pricing

/training/products/ — what you actually sell.

1. What Is a Product? · what-is-a-product-in-salesforce — the Admin Bootcamp as a record.
2. Price Books · what-is-a-price-book-in-salesforce — standard and custom.
3. Price Book Entries · price-book-entry-explained — a product at a price.
4. Individual vs Corporate Pricing · multiple-price-books-example — two rates, one catalogue.
5. Product Schedules · product-schedules-in-salesforce — revenue over months.
6. Product Families · product-family-in-salesforce — grouping for reports.
7. Discounts on Line Items · opportunity-line-item-discount — and the approval it triggers.

S62 · Quotes and Orders

/training/quotes/ — the paperwork of a deal.

1. What Is a Quote? · what-is-a-quote-in-salesforce — a priced proposal.
2. Quote Line Items · quote-line-items-explained — syncing with the opportunity.
3. Quote Templates and PDFs · salesforce-quote-template-pdf — what the client receives.
4. Quote Sync · sync-quote-with-opportunity — the one-way switch.
5. Contracts · what-is-a-contract-in-salesforce — terms, dates, renewals.
6. Orders · what-is-an-order-in-salesforce — after the signature.
7. Assets · what-is-an-asset-in-salesforce — what the customer now owns.

S63 · Forecasting

/training/forecasting/ — predicting the quarter.

1. What Is Forecasting? · what-is-forecasting-in-salesforce — the number Arjun asks for.
2. Collaborative Forecasts · collaborative-forecasts-setup — enabling and configuring.
3. Forecast Categories · forecast-categories-explained — pipeline, best case, commit, closed.
4. Forecast Hierarchy · forecast-hierarchy-salesforce — rolling up the role tree.
5. Quotas · salesforce-forecast-quotas — loading and reporting against them.
6. Adjusting a Forecast · forecast-adjustments-salesforce — the manager's override.
7. Forecast Types · salesforce-forecast-types — revenue, quantity, product family.

S64 · Activities and Productivity

/training/activities/ — the work between the records.

1. Tasks and Events · tasks-vs-events-in-salesforce — the activity model.
2. The Activity Timeline · salesforce-activity-timeline — past and upcoming.
3. Logging a Call · log-a-call-in-salesforce — and why reps don't.
4. Email Integration · salesforce-outlook-and-gmail-integration — capturing email automatically.
5. Einstein Activity Capture · what-is-einstein-activity-capture — and its reporting limits.
6. Calendars · salesforce-calendar-explained — shared and object calendars.
7. Kanban View · salesforce-kanban-view — dragging deals across stages.
8. Notes and Files · salesforce-notes-vs-attachments — the modern file model.
9. Sales Engagement Basics · what-is-sales-engagement-salesforce — cadences, briefly.

S65 · Territories

/training/territory-management/ — dividing the market.

1. What Is Territory Management? · what-is-enterprise-territory-management — access by geography or segment.
2. Territory Models · territory-model-in-salesforce — planning states.
3. Territory Types and Rules · territory-assignment-rules — automatic account assignment.
4. Territories and Sharing · territory-management-and-record-access — the fourth sharing mechanism.
5. Territory Reporting · territory-management-reports — coverage and gaps.

PHASE 8 — SERVICE CLOUD, DEEPLY

S66 · Cases

/training/cases/ — Sneha's world.

1. What Is a Case? · what-is-a-case-in-salesforce — one customer problem.
2. Case Fields and Status · salesforce-case-status-and-priority — the lifecycle.
3. Case Origin · case-origin-in-salesforce — email, web, phone, chat.
4. Case Assignment Rules · case-assignment-rules-salesforce — routing to the right agent.
5. Case Queues · case-queues-in-salesforce — team inboxes.
6. Case Escalation · case-escalation-rules — the SLA breach path.
7. Case Comments and Feed · case-comments-vs-chatter — internal vs external.
8. Case Teams · case-teams-in-salesforce — bringing in a specialist.
9. Closing a Case Properly · case-closure-best-practices — resolution codes that report well.
10. Case Merge and Duplicates · merge-duplicate-cases-salesforce — the same problem twice.

S67 · Case Channels

/training/case-channels/ — how problems arrive.

1. Web-to-Case · what-is-web-to-case — the support form.
2. Email-to-Case · what-is-email-to-case — routing an inbox into Salesforce.
3. On-Demand vs On-Premise Email-to-Case · email-to-case-setup-options — choosing and limits.
4. Threading and Reply Handling · email-to-case-threading — keeping the conversation on one case.
5. Web Chat · salesforce-web-chat-setup — live conversation.
6. Messaging Channels · salesforce-messaging-channels — WhatsApp, SMS, in-app.
7. Social and Voice, Briefly · service-cloud-voice-overview — the telephony story.

S68 · Knowledge

/training/knowledge/ — answers, written once.

1. What Is Salesforce Knowledge? · what-is-salesforce-knowledge — articles as records.
2. Article Types and Record Types · knowledge-article-record-types — FAQ, how-to, known issue.
3. Data Categories · what-are-data-categories-in-salesforce — organising and securing articles.
4. Article Lifecycle · knowledge-article-approval-and-publishing — draft, review, publish, archive.
5. Article Versioning · knowledge-article-versions — editing what's already live.
6. Attaching Articles to Cases · attach-knowledge-article-to-case — deflection in practice.
7. Knowledge-Centred Service · what-is-kcs-methodology — the discipline behind the feature.
8. Search and Article Reporting · knowledge-article-reporting — what people actually read.

S69 · Entitlements and SLAs

/training/entitlements/ — promises with clocks.

1. What Is an Entitlement? · what-is-an-entitlement-in-salesforce — the support a customer bought.
2. Entitlement Processes · entitlement-process-explained — the stages of a promise.
3. Milestones · what-are-milestones-in-salesforce — first response, resolution.
4. Milestone Actions · milestone-actions-explained — warning, violation, success.
5. Service Contracts · service-contracts-in-salesforce — the commercial wrapper.
6. Business Hours and SLAs · business-hours-and-milestones — clocks that pause overnight.

S70 · Omni-Channel and Console

/training/omni-channel/ — getting work to the right agent.

1. What Is Omni-Channel? · what-is-omni-channel-in-salesforce — routing by skill and capacity.
2. Service Channels and Presence · omni-channel-presence-status — available, busy, away.
3. Routing Configurations · omni-channel-routing-configuration — priority and capacity model.
4. Skills-Based Routing · skills-based-routing-salesforce — matching problem to person.
5. Omni-Channel Supervisor · omni-channel-supervisor-overview — the manager's live view.
6. The Service Console · what-is-the-service-console — tabs, subtabs, split view.
7. Console Components · service-console-components — macros, history, related lists.
8. Macros and Quick Text · salesforce-macros-and-quick-text — agent speed tools.

S71 · Field Service

/training/field-service/ — work that happens outside the office.

1. What Is Field Service? · what-is-salesforce-field-service — the engineer at the customer's site.
2. The FSL Data Model · field-service-data-model — work order, service appointment, resource.
3. Work Orders · what-is-a-work-order-in-salesforce — the job to be done.
4. Service Territories and Resources · field-service-territories-and-resources — who covers where.
5. Scheduling and Dispatch · field-service-dispatcher-console — the Gantt board.
6. The Field Service Mobile App · field-service-mobile-app-overview — offline-first work.
7. When Namaste Uses It · field-service-for-training-delivery — instructors as mobile resources.

PHASE 9 — THE WIDER PRODUCT FAMILY

Breadth, honestly scoped. Each section teaches enough to be useful in a conversation, not to be certified.

S72 · Experience Cloud

/training/experience-cloud/ — Salesforce data on a public website.

1. What Is Experience Cloud? · what-is-experience-cloud — portals, communities, sites.
2. Site Types · experience-cloud-templates — customer, partner, help centre.
3. Building a Site · how-to-build-an-experience-cloud-site — the learner portal for Namaste.
4. Community Licences · experience-cloud-license-types — customer vs partner, and cost.
5. Sharing Sets and Sharing Rules · experience-cloud-sharing-sets — external user access.
6. Self-Registration and Login · experience-cloud-self-registration — onboarding external users.
7. Branding and Themes · experience-cloud-branding — matching the brand.
8. Guest User Security · experience-cloud-guest-user-security — the biggest risk in the product.
9. Publishing and SEO · experience-cloud-seo-settings — public indexing.

S73 · Marketing

/training/marketing-cloud/ — the marketing side, mapped.

1. The Marketing Products · salesforce-marketing-products-explained — MCAE, Marketing Cloud, Data Cloud.
2. Campaigns in Salesforce · how-campaigns-work-in-salesforce — the object every marketer touches.
3. Campaign Members · campaign-members-explained — status, and reporting influence.
4. Campaign Influence · campaign-influence-in-salesforce — attributing revenue.
5. What Is MCAE / Pardot? · what-is-marketing-cloud-account-engagement — B2B automation.
6. Prospects and Lists · pardot-prospects-and-lists — the MCAE data model.
7. Engagement Studio · what-is-engagement-studio — nurture journeys.
8. Marketing Cloud Engagement Basics · marketing-cloud-engagement-overview — B2C, journeys, email studio.
9. Choosing a Marketing Tool · pardot-vs-marketing-cloud — the comparison clients ask for.

S74 · Commerce and Industries

/training/other-clouds/ — the rest of the catalogue, honestly.

1. Commerce Cloud, Briefly · what-is-salesforce-commerce-cloud — B2C and B2B storefronts.
2. Revenue Cloud and CPQ · what-is-salesforce-cpq — configure, price, quote.
3. CPQ Core Concepts · salesforce-cpq-key-concepts — bundles, rules, quote lines.
4. Industry Clouds · salesforce-industry-clouds-explained — health, financial services, education.
5. Nonprofit and Education Cloud · education-cloud-overview — closest to Namaste's world.
6. Net Zero and Others · salesforce-other-products-overview — awareness only.
7. Choosing Products in a Solution · how-to-choose-salesforce-products — the consultant's framing.

S75 · Data Cloud

/training/data-cloud/ — unifying customer data at scale.

1. What Is Data Cloud? · what-is-salesforce-data-cloud — the customer data platform.
2. Data Streams and Ingestion · data-cloud-data-streams — getting data in.
3. Data Model Objects · data-cloud-data-model-objects — mapping to the standard model.
4. Identity Resolution · data-cloud-identity-resolution — one person, many records.
5. Calculated Insights · data-cloud-calculated-insights — metrics across sources.
6. Segments and Activation · data-cloud-segmentation — sending audiences out.
7. Data Cloud and CRM Together · data-cloud-vs-crm-data — when each is the right home.

S76 · Einstein and Agentforce

/training/ai/ — AI on the platform, without the hype.

1. AI in Salesforce, Mapped · salesforce-ai-products-explained — what each name means.
2. Einstein Prediction Builder · einstein-prediction-builder-explained — clicks-based prediction.
3. Einstein for Sales · einstein-lead-and-opportunity-scoring — scoring and insights.
4. Einstein for Service · einstein-case-classification — classification and replies.
5. Prompt Builder · what-is-salesforce-prompt-builder — grounded prompts in the UI.
6. What Is Agentforce? · what-is-agentforce — agents that take actions.
7. Agent Topics and Actions · agentforce-topics-and-actions — how an agent is configured.
8. The Trust Layer · salesforce-einstein-trust-layer — grounding, masking, no retention.
9. AI Limits and Honesty · salesforce-ai-limitations — what it will not do for you.

S77 · Tableau and CRM Analytics

/training/crm-analytics/ — analytics beyond reports and dashboards.

1. What Is CRM Analytics? · what-is-crm-analytics — formerly Einstein Analytics, formerly Wave.
2. When Reports Aren't Enough · crm-analytics-vs-reports-and-dashboards — the decision point.
3. Datasets and Dataflows · crm-analytics-dataflow-explained — building the data layer.
4. Recipes and Data Prep · crm-analytics-recipes — joins, transforms, output.
5. Lenses and Explorer · crm-analytics-lens-explained — exploring a dataset.
6. Dashboards in CRM Analytics · crm-analytics-dashboard-builder — widgets and pages.
7. Bindings · crm-analytics-bindings-explained — making widgets talk.
8. SAQL · saql — the query language, from first principles.
9. SAQL Statements · saql-query-structure — load, filter, group, foreach.
10. SAQL Functions · saql-functions-explained — aggregation, dates, windowing.
11. SAQL vs SOQL · saql-vs-soql-difference — different engines, different jobs.
12. Security in CRM Analytics · crm-analytics-security-predicates — row-level security.
13. Tableau, Briefly · tableau-vs-crm-analytics — where each fits.

S78 · Slack and Mobile

/training/slack-and-mobile/ — Salesforce outside the browser.

1. The Salesforce Mobile App · salesforce-mobile-app-overview — what's different on a phone.
2. Mobile Layouts and Actions · salesforce-mobile-configuration — compact layouts matter here.
3. Mobile Offline · salesforce-mobile-offline-access — what works without signal.
4. What Is Slack Integration? · salesforce-slack-integration — channels tied to records.
5. Slack Sales Elevate, Briefly · slack-sales-elevate-overview — deals in the channel.

S79 · AppExchange

/training/appexchange/ — buying instead of building.

1. What Is the AppExchange? · what-is-appexchange — the marketplace.
2. Managed vs Unmanaged Packages · managed-vs-unmanaged-package — what you can edit.
3. Installing a Package · how-to-install-appexchange-package — sandbox first, always.
4. Evaluating an App · how-to-evaluate-appexchange-apps — security review, reviews, support.
5. Package Upgrades and Uninstall · uninstall-appexchange-package — what stays behind.
6. Build vs Buy · build-vs-buy-salesforce — the conversation with the client.

PHASE 10 — ENVIRONMENTS, DEPLOYMENT AND ALM

S80 · Environments

/training/environments/ — where work happens before production.

1. What Is an Environment? · salesforce-environments-explained — production, sandbox, scratch.
2. Sandbox Types · salesforce-sandbox-types-explained — developer, dev pro, partial, full.
3. Creating and Refreshing a Sandbox · how-to-create-a-sandbox-in-salesforce — and refresh intervals.
4. Sandbox Data · sandbox-data-and-templates — partial copy templates.
5. Post-Refresh Tasks · sandbox-post-refresh-checklist — emails, users, integrations.
6. Scratch Orgs · what-is-a-scratch-org — disposable, source-driven.
7. Dev Hub and Org Shapes · dev-hub-and-scratch-org-definition — enabling the modern model.
8. Choosing an Environment Strategy · salesforce-environment-strategy — for a five-person team.

S81 · Metadata and Change Sets

/training/deployment/ — moving work between orgs.

1. What Is Metadata? · what-is-metadata-in-salesforce — configuration as data.
2. Metadata vs Data · metadata-vs-data-in-salesforce — what deploys and what doesn't.
3. Change Sets · what-is-a-change-set-in-salesforce — the click-based deployment.
4. Deployment Connections · salesforce-deployment-connections — linking orgs.
5. Deploying a Change Set · how-to-deploy-a-change-set — validate, then deploy.
6. Change Set Failures · change-set-deployment-errors — dependencies and missing components.
7. What Change Sets Can't Do · change-set-limitations — the reason teams move on.
8. Unlocked Packages · what-are-unlocked-packages — modular deployment.

S82 · Salesforce CLI and VS Code

/training/sfdx/ — the developer's desk.

1. What Is Salesforce CLI? · what-is-salesforce-cli — the terminal tool.
2. Installing the CLI · how-to-install-salesforce-cli — and verifying it.
3. Authorising an Org · authorize-org-salesforce-cli — org login web.
4. Project Structure · salesforce-dx-project-structure — force-app, sfdx-project.json.
5. Retrieve and Deploy · sf-project-retrieve-and-deploy — the two commands you'll live in.
6. Manifest and package.xml · what-is-package-xml — describing metadata to move.
7. VS Code Setup · salesforce-vs-code-extensions-setup — the editor, configured.
8. Useful CLI Commands · salesforce-cli-common-commands — the working set.
9. CLI Troubleshooting · salesforce-cli-common-errors — auth, API version, conflicts.

S83 · Version Control and CI/CD

/training/version-control/ — working as a team without overwriting each other.

1. Why Version Control? · why-salesforce-teams-need-git — the overwritten-flow story.
2. Git Basics · git-basics-for-salesforce-developers — clone, commit, push.
3. Branching Strategies · git-branching-strategy-for-salesforce — feature, release, main.
4. Pull Requests and Review · pull-request-process-salesforce — the quality gate.
5. Merge Conflicts in Metadata · salesforce-metadata-merge-conflicts — profiles and layouts hurt.
6. What Is CI/CD? · what-is-ci-cd-in-salesforce — automated validation and deployment.
7. Building a Simple Pipeline · salesforce-ci-cd-pipeline-example — CLI plus GitHub Actions.
8. Deployment Tools · salesforce-deployment-tools-comparison — Gearset, Copado, DevOps Center.
9. Release Management · salesforce-release-management-process — cadence, freeze, rollback.
10. Documenting a Release · salesforce-release-notes-template — what the business needs to know.

PHASE 11 — PROGRAMMATIC

Nothing here runs before the declarative world is fully understood. Dev Patel appears from S84 onward.

S84 · Programming Foundations

/training/programming-basics/ — for the learner who has never written code.

1. What Is Programming? · what-is-programming — instructions a machine follows.
2. What Is a Variable? · what-is-a-variable-in-programming — a labelled box.
3. Data Types, Generally · what-are-data-types — text, number, true/false.
4. Conditions · if-else-explained-for-beginners — a decision in code.
5. Loops · what-is-a-loop-in-programming — doing it 200 times.
6. Functions · what-is-a-function-in-programming — a named piece of work.
7. What Is an Object (in Code)? · object-oriented-programming-basics — class, object, method.
8. What Is an API? · what-is-an-api-simple-explanation — one program calling another.
9. Reading Errors Without Panic · how-to-read-an-error-message — the skill nobody teaches.

S85 · Apex

/training/apex/ — the platform's own language.

1. What Is Apex? · what-is-apex-in-salesforce — Java-like, running on Salesforce servers.
2. When to Use Apex · when-to-use-apex-instead-of-flow — the honest decision rule.
3. Where Apex Runs · where-does-apex-code-run — triggers, classes, controllers, jobs.
4. The Developer Console · salesforce-developer-console-guide — writing your first line.
5. Anonymous Apex · execute-anonymous-apex — running code without saving it.
6. Variables · variables — declaring, naming, scope.
7. Data Types in Apex · apex-data-types-explained — primitives, sObjects, collections.
8. Operators · apex-operators-explained — arithmetic, comparison, logical.
9. Conditionals · apex-if-else-statements — branching.
10. Loops in Apex · apex-loops-explained — for, while, and the SOQL for-loop.
11. Methods · apex-methods-explained — parameters, return types.
12. Comments and Style · apex-coding-conventions — code the next person can read.
13. Debug Logs and System.debug · apex-debug-log-explained — seeing what happened.

S86 · Apex Collections

/training/apex-collections/ — holding many things at once.

1. Lists · apex-list-explained — ordered, indexed.
2. Sets · apex-set-explained — unique, unordered.
3. Maps · apex-map-explained — key to value, and why it's everywhere.
4. Choosing a Collection · list-vs-set-vs-map-apex — the interview question.
5. Iterating Collections · iterate-over-map-in-apex — patterns that read well.
6. Nested Collections · map-of-list-in-apex — grouping records by parent.
7. Collections and Bulkification · apex-collections-for-bulk-processing — the core skill.

S87 · SOQL and SOSL

/training/soql/ — asking the database questions in code.

1. What Is SOQL? · what-is-soql-in-salesforce — the query language.
2. Basic SELECT · soql-select-statement — fields, from, where.
3. WHERE Clauses · soql-where-clause-examples — filtering properly.
4. ORDER BY, LIMIT, OFFSET · soql-order-by-and-limit — shaping results.
5. Relationship Queries: Child to Parent · soql-parent-to-child-query — dot notation.
6. Relationship Queries: Parent to Child · soql-child-relationship-query — the subquery.
7. Aggregate Functions · soql-aggregate-functions — COUNT, SUM, AVG.
8. GROUP BY and HAVING · soql-group-by-explained — summarising in a query.
9. Date Literals · soql-date-literals — LAST_N_DAYS and friends.
10. Dynamic SOQL · dynamic-soql-in-apex — and the injection risk.
11. SOQL Injection · soql-injection-prevention — escaping and binding.
12. What Is SOSL? · what-is-sosl-in-salesforce — text search across objects.
13. SOQL vs SOSL · soql-vs-sosl-difference — when each wins.
14. Query Plan and Selectivity · soql-query-optimization — indexes and slow queries.

S88 · DML and Transactions

/training/apex-dml/ — changing data in code.

1. What Is DML? · what-is-dml-in-salesforce — insert, update, upsert, delete, undelete.
2. DML Statements vs Database Methods · dml-statement-vs-database-method — allOrNone and partial success.
3. Handling Save Results · database-saveresult-explained — reading what failed.
4. Upsert and External IDs in Apex · apex-upsert-with-external-id — idempotent loads.
5. Transactions and Rollback · apex-transaction-and-savepoint — Savepoint and rollback.
6. Order of Execution · salesforce-order-of-execution — the diagram every developer memorises.
7. Mixed DML Errors · mixed-dml-operation-error — setup vs non-setup objects.

S89 · Triggers

/training/apex-triggers/ — code that runs on save.

1. What Is a Trigger? · what-is-a-trigger-in-salesforce — before and after, insert and update.
2. Trigger Context Variables · trigger-context-variables-explained — Trigger.new, oldMap, isInsert.
3. Before vs After Triggers · before-vs-after-trigger-salesforce — what you can change where.
4. Writing Your First Trigger · how-to-write-a-trigger-in-salesforce — a worked Namaste example.
5. Bulkifying Triggers · trigger-bulkification-explained — never assume one record.
6. The Handler Pattern · trigger-handler-pattern-salesforce — logic out of the trigger.
7. One Trigger Per Object · one-trigger-per-object-rule — the framework argument.
8. Recursive Triggers · prevent-recursive-trigger-apex — the static boolean, and its critics.
9. Trigger Frameworks · apex-trigger-frameworks-overview — what teams actually use.
10. Triggers vs Flows · trigger-vs-record-triggered-flow — coexistence and ordering.

S90 · Apex Classes and OOP

/training/apex-classes/ — structuring real code.

1. Classes and Objects · apex-class-explained — definition and instance.
2. Constructors · apex-constructor-explained — setting up an instance.
3. Access Modifiers · apex-access-modifiers — public, private, global, protected.
4. Static vs Instance · static-vs-instance-in-apex — shared vs per-object.
5. Inheritance · apex-inheritance-explained — extends and virtual.
6. Interfaces · apex-interface-explained — contracts between classes.
7. Abstract Classes · apex-abstract-class — partial implementation.
8. Exception Handling · apex-try-catch-explained — catching what you can fix.
9. Custom Exceptions · apex-custom-exception-class — meaningful failures.
10. Separation of Concerns · apex-service-layer-pattern — service, selector, domain.

S91 · Asynchronous Apex

/training/async-apex/ — work that runs later.

1. Why Async? · why-use-asynchronous-apex — limits, callouts, volume.
2. Future Methods · future-method-in-apex — the simplest async.
3. Queueable Apex · queueable-apex-explained — chaining and job IDs.
4. Batch Apex · batch-apex-explained — start, execute, finish.
5. Batch Apex in Practice · batch-apex-example — recalculating 2 million enrollments.
6. Scheduled Apex · scheduled-apex-explained — cron in the platform.
7. Choosing an Async Type · future-vs-queueable-vs-batch — the comparison question.
8. Monitoring Async Jobs · monitor-apex-jobs-salesforce — Apex Jobs and flex queue.
9. Async Limits · asynchronous-apex-limits — what will stop you.

S92 · Governor Limits

/training/governor-limits/ — the rules of a shared house.

1. What Are Governor Limits? · what-are-governor-limits-in-salesforce — multi-tenancy, enforced.
2. The Key Limits · salesforce-governor-limits-list — SOQL, DML, CPU, heap.
3. SOQL Inside Loops · soql-inside-for-loop-problem — the most common failure.
4. DML Inside Loops · dml-inside-loop-apex — and the fix.
5. CPU Time Limit · apex-cpu-time-limit-exceeded — diagnosing slow transactions.
6. Heap Size · apex-heap-size-limit — holding too much in memory.
7. Limits Class · apex-limits-class — measuring your own usage.
8. Designing Within Limits · apex-best-practices-for-limits — patterns that scale.

S93 · Testing Apex

/training/apex-testing/ — the code that proves your code works.

1. Why Test Classes Exist · why-apex-test-classes-are-required — 75% and the real reason.
2. Writing a Test Class · how-to-write-apex-test-class — a first complete example.
3. Test Data Setup · apex-test-data-best-practices — @testSetup and factories.
4. SeeAllData · seealldata-in-apex-tests — why it's almost always wrong.
5. Assertions · apex-assert-statements — testing behaviour, not coverage.
6. Testing Bulk Behaviour · test-apex-with-200-records — the governor-limit proof.
7. Testing Exceptions · test-exception-handling-in-apex — asserting failures.
8. runAs and Permissions · apex-test-runas-explained — testing security.
9. Mocking Callouts · apex-http-callout-mock — testing integrations.
10. Code Coverage, Honestly · apex-code-coverage-explained — coverage is not quality.

S94 · Apex Security

/training/apex-security/ — code that respects the sharing model.

1. With Sharing and Without Sharing · with-sharing-vs-without-sharing — record access in code.
2. Inherited Sharing · inherited-sharing-apex — the safe default.
3. CRUD and FLS in Apex · enforce-crud-and-fls-in-apex — isAccessible and stripInaccessible.
4. User Mode Database Operations · apex-user-mode-database-operations — WITH USER_MODE.
5. Preventing Injection · apex-security-injection-prevention — SOQL and dynamic code.
6. Secure Coding Checklist · apex-secure-coding-best-practices — what the security review checks.

S95 · Lightning Web Components

/training/lwc/ — building your own UI.

1. What Is LWC? · what-is-a-lightning-web-component — modern web standards on the platform.
2. LWC vs Aura vs Visualforce · lwc-vs-aura-vs-visualforce — the three generations.
3. Component File Structure · lwc-file-structure-explained — html, js, meta.xml.
4. HTML Templates · lwc-template-syntax — directives and expressions.
5. JavaScript for LWC · javascript-basics-for-lwc — what you actually need.
6. Properties and Attributes · lwc-api-decorator — passing data in.
7. Reactivity and @track · lwc-reactivity-explained — when the UI redraws.
8. Handling Events · lwc-event-handling — click, change, custom.
9. Parent to Child Communication · lwc-parent-to-child-communication — public properties and methods.
10. Child to Parent Communication · lwc-custom-events — dispatching upward.
11. Lightning Message Service · lightning-message-service-explained — talking across the DOM.
12. Wire Adapters · lwc-wire-service-explained — reactive data from Salesforce.
13. Calling Apex from LWC · call-apex-method-from-lwc — imperative and wired.
14. Lightning Data Service · lightning-data-service-explained — records without Apex.
15. Base Components · lwc-base-components-overview — the built-in library.
16. Navigation in LWC · lwc-navigation-mixin — moving between pages.
17. Styling and SLDS · lwc-styling-and-slds — looking native.
18. Exposing a Component · lwc-meta-xml-targets — record page, app page, flow.
19. LWC in Flow Screens · use-lwc-in-screen-flow — the best of both.
20. Error Handling and Toasts · lwc-show-toast-notification — telling the user.
21. Testing with Jest · lwc-jest-testing-basics — unit tests for the front end.
22. LWC Performance · lwc-performance-best-practices — renders, queries, caching.

S96 · Visualforce and Aura

/training/visualforce/ — the legacy you will still meet.

1. What Is Visualforce? · what-is-visualforce — page markup and controllers.
2. Standard Controllers · visualforce-standard-controller — free CRUD.
3. Custom Controllers and Extensions · visualforce-custom-controller — your own logic.
4. Visualforce for PDFs · visualforce-render-as-pdf — the certificate generator.
5. Visualforce Email Templates · visualforce-email-template — rich, data-driven mail.
6. What Is Aura? · what-is-aura-component — the middle generation.
7. Migrating Aura to LWC · migrate-aura-to-lwc — the practical path.
8. When Legacy Is Correct · when-to-still-use-visualforce — the honest cases.

PHASE 12 — INTEGRATION AND ARCHITECTURE

S97 · Integration Basics

/training/integration/ — Salesforce talking to other systems.

1. Why Integrate? · why-integrate-salesforce-with-other-systems — the finance system Namaste already uses.
2. What Is an API, Properly · what-is-an-api-in-salesforce — contract, request, response.
3. REST vs SOAP · rest-vs-soap-api-difference — two styles, one purpose.
4. JSON and XML · json-vs-xml-explained — reading a payload.
5. HTTP Methods and Status Codes · http-methods-and-status-codes — GET, POST, 200, 401, 500.
6. Synchronous vs Asynchronous · synchronous-vs-asynchronous-integration — waiting or not.
7. Inbound vs Outbound · inbound-vs-outbound-integration-salesforce — who calls whom.
8. Using Postman · test-salesforce-api-with-postman — your first live call.

S98 · Salesforce APIs

/training/salesforce-apis/ — the full set, and when each is right.

1. The API Family · salesforce-api-types-explained — REST, SOAP, Bulk, Streaming, Metadata.
2. REST API · salesforce-rest-api-explained — querying and creating records.
3. Composite and Batch Requests · salesforce-composite-api — many operations, one call.
4. SOAP API · salesforce-soap-api-explained — WSDL and the enterprise world.
5. Bulk API 2.0 · salesforce-bulk-api-explained — millions of records.
6. Metadata API · salesforce-metadata-api-explained — deploying configuration.
7. Tooling API · salesforce-tooling-api-overview — reading the org's own code.
8. Streaming and Change Data Capture · change-data-capture-salesforce — push notifications of changes.
9. API Limits · salesforce-api-request-limits — the 24-hour ceiling.
10. Choosing the Right API · which-salesforce-api-to-use — a decision table.

S99 · Authentication and Callouts

/training/api-authentication/ — connecting securely.

1. What Is OAuth? · what-is-oauth-in-salesforce — tokens instead of passwords.
2. Connected Apps · what-is-a-connected-app-in-salesforce — registering a client.
3. OAuth Flows · salesforce-oauth-flows-explained — web server, JWT, client credentials.
4. JWT Bearer Flow · salesforce-jwt-bearer-flow — server-to-server without a user.
5. Named Credentials · what-are-named-credentials — auth without hardcoded secrets.
6. External Credentials · external-credentials-salesforce — the modern split.
7. Apex HTTP Callouts · apex-http-callout-example — calling out from code.
8. Callout Limits and Timeouts · apex-callout-limits — 100 seconds, 100 callouts.
9. Remote Site Settings · remote-site-settings-explained — the legacy allowlist.

S100 · Platform Events and Advanced Integration

/training/platform-events/ — event-driven Salesforce.

1. What Is an Event-Driven Architecture? · event-driven-architecture-explained — publish and subscribe.
2. Platform Events · what-are-platform-events-in-salesforce — defining and publishing.
3. Subscribing to Events · subscribe-to-platform-events — flow, Apex, external.
4. Change Data Capture in Practice · change-data-capture-example — syncing a warehouse.
5. Salesforce Connect · what-is-salesforce-connect — external objects, no copying.
6. External Services · salesforce-external-services-explained — OpenAPI into Flow.
7. MuleSoft, Briefly · what-is-mulesoft — the integration layer.
8. Middleware vs Point-to-Point · point-to-point-vs-middleware-integration — why spaghetti happens.
9. Integration Patterns · salesforce-integration-patterns — request-reply, fire-and-forget, batch sync.
10. Error Handling and Retries · integration-error-handling-salesforce — idempotency and dead letters.

S101 · Architecture

/training/architecture/ — decisions that cannot be undone cheaply.

1. What Does Architecture Mean Here? · salesforce-architecture-explained — structure, trade-offs, constraints.
2. Single Org vs Multi-Org · single-org-vs-multi-org-strategy — the classic debate.
3. Large Data Volumes · salesforce-large-data-volumes — skew, indexes, archiving.
4. Ownership and Lookup Skew · data-skew-in-salesforce — the 10,000-child problem.
5. Designing for Performance · salesforce-performance-best-practices — page load and save time.
6. Technical Debt in Orgs · salesforce-technical-debt — how orgs rot.
7. Org Assessment · how-to-assess-a-salesforce-org — walking into a mess.
8. Governance · salesforce-center-of-excellence — who decides what gets built.
9. Documentation Standards · salesforce-solution-design-document — the artefact you'll be judged on.

PHASE 13 — THE CONSULTANT'S SKILLS

S102 · Discovery and Requirements

/training/requirements/ — turning conversation into a build.

1. What Is Discovery? · what-is-discovery-in-a-salesforce-project — listening before designing.
2. Asking Good Questions · discovery-questions-for-salesforce-projects — the question bank.
3. Process Mapping · how-to-map-a-business-process — as-is and to-be.
4. User Stories · writing-user-stories-for-salesforce — as a, I want, so that.
5. Acceptance Criteria · acceptance-criteria-examples-salesforce — done means testable.
6. Prioritisation · how-to-prioritise-salesforce-requirements — MoSCoW without ceremony.
7. Gap Analysis · salesforce-fit-gap-analysis — standard vs custom.
8. Saying No to a Client · how-to-push-back-on-a-requirement — the skill that makes seniors.
9. Requirements That Fail · bad-requirements-examples — the ones that cause rebuilds.

S103 · Delivery and Stakeholders

/training/delivery/ — running the work.

1. Project Roles · salesforce-project-team-roles — who does what on a delivery.
2. Agile for Salesforce · agile-in-salesforce-projects — sprints, standups, demos.
3. Waterfall and Hybrid · waterfall-vs-agile-salesforce — when each is imposed on you.
4. Estimation · how-to-estimate-salesforce-work — points, hours, and honesty.
5. Running a Demo · how-to-demo-salesforce-to-a-client — showing, not narrating.
6. Managing Scope Creep · handling-scope-creep-salesforce-project — the change request.
7. Difficult Stakeholders · managing-difficult-stakeholders — the executive who won't decide.
8. Status Reporting · salesforce-project-status-reporting — bad news, early.

S104 · Testing, Training and Adoption

/training/adoption/ — making people actually use it.

1. Testing Types · types-of-testing-in-salesforce-projects — unit, system, integration, UAT.
2. Writing Test Scripts · uat-test-script-template-salesforce — steps anyone can follow.
3. Running UAT · how-to-run-uat-for-salesforce — the week that decides go-live.
4. Go-Live Planning · salesforce-go-live-checklist — cutover, data, comms.
5. Hypercare · what-is-hypercare-after-go-live — the first two weeks.
6. Training Users · how-to-train-users-on-salesforce — by role, not by feature.
7. Measuring Adoption · salesforce-adoption-metrics — logins are not adoption.
8. Change Management · change-management-for-crm-projects — why the reps resist.
9. In-App Guidance · salesforce-in-app-guidance — teaching inside the product.

PHASE 14 — CAREER

S105 · Choosing Your Role

/training/choose-your-role/ — the decision, now that you know enough to make it.

1. How to Choose · how-to-choose-a-salesforce-role — by what you enjoy, not by salary.
2. Signs You Should Be an Admin · is-salesforce-admin-right-for-me — honest self-assessment.
3. Signs You Should Be a Developer · is-salesforce-developer-right-for-me — the code appetite test.
4. The Consultant Path · salesforce-consultant-career-path — travel, clients, ambiguity.
5. The BA Path · salesforce-business-analyst-career-path — the bridge role.
6. The Architect Path · how-to-become-a-salesforce-architect — years, not months.
7. Specialist Tracks · salesforce-specialist-roles — CPQ, Marketing, Data Cloud, DevOps.
8. Switching Roles Later · changing-salesforce-career-track — nothing here is permanent.

S106 · Resume and Profile

/training/resume/ — being findable and credible.

1. The Salesforce Resume · salesforce-resume-guide-for-freshers — one page, evidence-led.
2. Writing Project Bullets · salesforce-resume-project-examples — problem, action, result.
3. What Recruiters Filter On · salesforce-resume-keywords — the ATS reality.
4. LinkedIn for Salesforce · salesforce-linkedin-profile-tips — headline, about, activity.
5. Trailhead and Certification Display · showcase-salesforce-certifications — where and how.
6. The Cover Note · salesforce-cover-letter-example — short, specific, human.
7. Common Resume Mistakes · salesforce-resume-mistakes — fake experience is caught in 90 seconds.

S107 · Portfolio Projects

/training/portfolio/ — proof, since you have no experience yet.

1. Why a Portfolio Beats a Certificate · why-build-a-salesforce-portfolio — showing, not claiming.
2. Choosing a Project · salesforce-portfolio-project-ideas — ten briefs worth building.
3. Building a Full App · end-to-end-salesforce-project-example — requirement to demo.
4. Documenting Your Build · document-a-salesforce-project — the doc that gets you hired.
5. Publishing on GitHub · salesforce-project-on-github — metadata in version control.
6. Recording a Demo Video · record-a-salesforce-demo-video — five minutes, no ums.
7. Volunteering and Nonprofits · salesforce-volunteer-experience — real users, real stakes.

S108 · Interview Preparation

/training/interviews/ — the last mile.

1. How Salesforce Interviews Work · salesforce-interview-process-explained — screening to final.
2. Admin Interview Questions · salesforce-admin-interview-questions — with model answers.
3. Developer Interview Questions · salesforce-developer-interview-questions — code and concepts.
4. Security Scenario Questions · salesforce-security-interview-questions — where juniors fail.
5. Data Model Scenarios · salesforce-scenario-based-interview-questions — design on the spot.
6. Automation Scenarios · flow-interview-questions-and-answers — tool choice reasoning.
7. Behavioural Questions · salesforce-behavioural-interview-questions — STAR, without sounding rehearsed.
8. The Take-Home Task · salesforce-interview-assignment-tips — what they're checking.
9. Questions to Ask Them · questions-to-ask-in-a-salesforce-interview — five that signal seniority.
10. Handling "You Have No Experience" · no-experience-salesforce-interview — the honest answer that works.
11. Salary Conversations · salesforce-salary-negotiation-freshers — ranges and reality.

S109 · Getting the First Job

/training/job-search/ — the search itself.

1. Where Jobs Are Posted · where-to-find-salesforce-jobs — boards, partners, communities.
2. Applying Effectively · how-to-apply-for-salesforce-jobs — volume vs targeting.
3. Referrals · how-to-get-a-salesforce-referral — asking without being a burden.
4. Recruiters and Staffing Firms · working-with-salesforce-recruiters — how they get paid.
5. Internships and Apprenticeships · salesforce-internship-programs — routes in.
6. Freelancing Early · salesforce-freelancing-for-beginners — the risks, honestly.
7. The Market, Honestly · salesforce-job-market-reality — competitive, not closed.
8. Handling Rejection · dealing-with-job-rejection — placed at the point of likely quitting.

S110 · Your First 90 Days and Beyond

/training/first-90-days/ — keeping the job you got.

1. Week One · first-week-as-a-salesforce-admin — read, don't build.
2. Learning an Unfamiliar Org · how-to-learn-a-new-salesforce-org — a systematic method.
3. Your First Ticket · first-salesforce-support-ticket — small, safe, documented.
4. Asking for Help Well · how-to-ask-for-help-at-work — the question that gets answered.
5. Working with Business Users · working-with-business-users-salesforce — translating both ways.
6. Avoiding Early Mistakes · mistakes-new-salesforce-admins-make — deploying on Friday.
7. Keeping Skills Current · how-to-keep-up-with-salesforce-releases — three releases a year.
8. Building a Reputation · growing-in-the-salesforce-ecosystem — speaking, writing, helping.
9. What Comes After the First Role · salesforce-career-growth-path — two years out.

Counting

Add the mandatory glossary and interview-questions lesson per section (110 × 2 = 220) and you are at ~1,292 lessons. Phase 0 alone is 229 lessons — the foundation is the product.

Ghost setup checklist per section

1. Create the public tag — name Apex, slug apex, description = the section one-liner, feature image = the section thumbnail.
2. Create the section landing post — title Apex, slug apex, tags #module + Apex. Publish. It lands on /training/apex/.
3. Create each lesson post — primary tag Apex, plus #training. It lands on /training/apex/{slug}/.
4. Order lessons by published_at (your routes use order: published_at asc on the module collection; lesson order inside a tag follows the tag's post order — set it deliberately).
5. Log the slug in url-ledger.md before publishing. Never edit a published slug.

Internal tags to keep reserved: #module, #training. Do not reuse them anywhere else, or the collections will pull in posts you didn't intend.

Thumbnails

Thumbnails are not generated here. When you want them, ask for a section by name and I'll run the thumbnail prompt generator — one full prompt for the section cover, then OBJECT-block swaps for the lessons.

Palette rotation for the 14 phases (outline #0176D3 and accent stay fixed across the whole curriculum; only the background rotates, so the roadmap grid reads as one series):